Perform twice daily (open and close) serialized shelf counts for all phone inventory and non-serialized shelf counts for all accessories

Review accuracy of count. Make sure all items on perpetual inventory list are included on the count

Check inventory for open boxes- verify that open boxes contain complete kits

Verify that all returned phones have been processed in the POS system

Investigate any missing items

Use biometric cabinets for phone inventory storage

Reverse logistics is important; the carrier/manufacturer has strict timelines as to when defectives/remorse returns must be submitted for RMA

Have managers bring returns back to corporate office for triage a minimum of once per week