Frequently Asked Questions

Q: What are some of the key data components that are verified between the POS system and the carrier customer look up on the Daily Audit?

A: Some key criteria that we verify are mobile number, device serial number, SIM number (if applicable), rate plan type, rate plan MRC, contract length, customer name, customer address, customer home number, and device type.

Q: When are the daily audits completed and how are discrepancies reported?

A: The audits are performed at night after all stores have closed for the day. Each morning a list of all discrepancies found will be disseminated to a designated contact at headquarters and market level and store level discrepancy reports are also generated based on client preference. All errors are corrected in the POS system that night and a 24 hour period is given for the client to request that a specific correction be changed or reversed.

Q: How do you access my information and where are your servers located?

A: Typically we access our client’s accounting software directly via LOGMEIN or Remote Desktop Connection whichever is more convenient for our clients. |We house a copy of our client’s POS database on our remote servers located in Houston, Texas, and for other types of access such as bank reports and carrier commission data we are either provided a read only login or gain access via LOGMEIN or Remote Desktop Connection.

Q: How can I be sure that my financial and other sensitive data will be kept confidential?

A: As part of our standard outsourcing agreement we will execute an NDA that prohibits us from disseminating any client data to third parties. In addition, you will be assigned a dedicated CPA from the Philippines who will only have access to your data on our server. All of our employees are also required to execute NDAs.

Q: What is your role in the monthly commission reconciliation process?

A: We will compile all commissionable transactions that were either not paid by the carrier or were paid at an incorrect rate and upload the disputes onto the carrier’s dispute portal or form. For any rejected disputes we will request that the contracts be scanned into our electronic document management system for further research and we will resubmit the dispute as necessary.

Q: What are some examples of daily accounting functions that you perform?

A: On a daily basis we will reconcile all bank accounts, import activity from the POS system into the accounting system, reconcile cash, checks, and credit cards in transit, reconcile Bill Pay transactions, record inventory receipts and cost of goods sold, record commission and sales revenue, and reconcile vendor inventory against RMA credits received.

Q: What type of reporting can I expect?

A: At month end you will get a P&L statement showing all months by store and company total with year-to-date totals. The P&L will also have separate revenue line items for each commission type, and product type and will have expenses broken out by functional category. A Balance Sheet and Statement of Cash Flows will also be provided. In addition we will provide additional analytical reports such as units sold by rate plan type, gross profit analysis, etc upon request.

Q: Do you perform sales commission and bonus payroll calculations?

A: While not part of our standard accounting package we can perform payroll calculations for sales floor and management as an additional service.

Q: If we utilize your Daily Audit and Accounting services what will my staffing requirements look like moving forward?

A: Typically for smaller clients you will only need a clerical level staff member to scan AP invoices into our document management system and print and mail checks. As part of our accounting service we enter and code AP invoices and set up check runs to be printed based on our clients desired timing.

Q: How long does the implementation process take?

A: Typically we are able to get access to all required systems within 5 business days and from there another 3 business days to make adjustments to the POS and accounting system set up before we commence our work.

Q: Why is this so awesome and why didn’t I do it before?

A: Both are good questions but we are excited to help grow your business!